Privacy Policy

CoffeeDash<br/>Website: https://coffeedash.shop<br/>Privacy contact: coffeedashcompany@gmail.com<br/>If you have questions about this Privacy Policy or how your personal information is handled, you can contact us using the email address above.

We collect only the information necessary to provide and improve CoffeeDash's services.

2.1 Account and Authentication Information

When you create or access a CoffeeDash account, we may collect:

• Phone number
• Email address (optional)
• Authentication and verification information
• User account identifier
• Account creation and authentication timestamps

CoffeeDash may use a third-party authentication provider to send and verify one-time passwords (OTP).<br/>Your phone number is used primarily to create, authenticate, and secure your CoffeeDash account.<br/>We do not use your phone number to send marketing communications unless permitted by applicable law and, where required, with your consent.

2.2 Location Information

CoffeeDash may request access to your device's location when you use features that help you discover nearby coffee shops.<br/>Location information may be used to:

• Show coffee shops near you
• Sort shops by distance
• Improve shop discovery
• Provide location-relevant results
• Help you choose a convenient pickup location

CoffeeDash does not require continuous background location access for these features.<br/>Location access is used only when necessary for the relevant feature and subject to the permissions you grant through your device.<br/>If you do not grant location permission, you may still use CoffeeDash, although certain location-based features may be unavailable or less accurate.

2.3 Orders and Transaction Information

When you place an order through CoffeeDash, we may collect and process information such as:

• Items ordered
• Quantities
• Prices
• Discounts
• Pickup information
• Order status
• Order number
• Order timestamps
• Shop associated with the order
• Loyalty or reward information associated with the order
• Notes or information you voluntarily provide as part of an order

This information is necessary to process and manage your orders and provide order tracking.

2.4 Loyalty and Wallet Information

If you use CoffeeDash loyalty or wallet features, we may process:

• Loyalty points or rewards
• Reward transactions
• Wallet balance or wallet transactions
• Promotional benefits
• Redemption history

This information is used to provide loyalty and wallet functionality and to maintain accurate transaction records.

2.5 Reviews and User-Generated Content

If you submit a review, rating, comment, or other content, we may collect and store the information you submit.<br/>Reviews may be associated with your CoffeeDash account and the relevant coffee shop or order.<br/>We may process reviews for:

• Displaying reviews
• Moderation
• Fraud prevention
• Handling reports
• Maintaining the quality and safety of the CoffeeDash platform

2.6 Notifications

If you enable notifications, CoffeeDash may process information necessary to deliver notifications to your device.<br/>Notifications may include information relating to:

• Order status
• Pickup readiness
• Account activity
• Loyalty or rewards
• Important service updates

You can manage notification permissions through your device settings.

2.7 Device and Technical Information

When you use CoffeeDash, certain technical information may be collected automatically, depending on the features and third-party services used by the application.<br/>This may include:

• Device type
• Operating system and version
• Application version
• Device or installation identifiers
• IP address
• Network information
• Crash and diagnostic information
• Authentication/session information
• Information about interactions with the application

This information may be used for:

• Security
• Fraud prevention
• Debugging
• Crash investigation
• Service reliability
• Performance monitoring
• Protecting our infrastructure

We do not use persistent device identifiers for purposes unrelated to the operation and security of CoffeeDash.

We use information collected through CoffeeDash to:

• Create and manage your account
• Authenticate your identity
• Process orders
• Communicate order status
• Help you discover nearby coffee shops
• Provide pickup and ordering functionality
• Manage loyalty and wallet features
• Process and display reviews
• Send service notifications
• Prevent fraud and abuse
• Protect the security of our systems
• Diagnose technical problems
• Improve application performance
• Maintain and improve CoffeeDash
• Comply with legal obligations
• Respond to support requests

We do not sell your personal information.

We may share information with service providers that process information on our behalf and help us operate CoffeeDash.<br/>These providers may include services for:

• Cloud infrastructure and database hosting
• Authentication and OTP delivery
• Push notifications
• Application monitoring and diagnostics
• Analytics or service performance
• Maps and location-related functionality
• Security and fraud prevention

Service providers are permitted to process information only as necessary to provide the services they perform for CoffeeDash and subject to applicable contractual or legal requirements.

Coffee Shops

When you place an order, CoffeeDash shares the information necessary for the selected coffee shop to prepare and fulfill your order.<br/>This may include:

• Order details
• Items ordered
• Pickup information
• Order notes you provide
• Relevant order status information

Coffee shops do not receive information that is unnecessary to fulfill your order.

Legal Requirements

We may disclose information when reasonably necessary to:

• Comply with applicable laws or legal processes
• Respond to valid governmental requests
• Protect the rights, safety, and property of CoffeeDash, our users, or others
• Detect, prevent, or investigate fraud, security incidents, or abuse
• Enforce our terms and policies

CoffeeDash may use third-party services to operate and improve the application.<br/>Depending on the version of the application and features enabled, these services may include providers for authentication, cloud infrastructure, notifications, maps, analytics, monitoring, or other technical functionality.<br/>Third-party providers may process certain information on our behalf.<br/>We review third-party services used by CoffeeDash and aim to ensure that their handling of user information is consistent with applicable privacy and security requirements.<br/>The use of third-party SDKs and services may change as CoffeeDash evolves. This Privacy Policy will be updated when our data practices materially change.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.<br/>These measures may include:

• Encryption of data transmitted between the application and our servers
• Secure authentication mechanisms
• Access controls
• Password and credential protection
• Server-side authorization
• Monitoring and logging for security purposes
• Secure storage practices
• Protection of authentication credentials and tokens

No internet-based service can guarantee absolute security. However, we continuously work to protect CoffeeDash and the information entrusted to us.

We retain personal information only for as long as reasonably necessary to:

• Provide CoffeeDash services
• Maintain your account
• Complete and maintain order records
• Provide loyalty and wallet functionality
• Resolve disputes
• Prevent fraud and abuse
• Meet legal, accounting, or regulatory requirements
• Enforce our agreements

When information is no longer required, we will delete it or anonymize it where reasonably possible.<br/>Certain information may need to be retained for a limited period after account deletion where required for legal, security, fraud-prevention, accounting, or dispute-resolution purposes.

You may request deletion of your CoffeeDash account and associated personal information.<br/>CoffeeDash provides account deletion through the application and/or through an external web-based deletion mechanism.<br/>When an account deletion request is completed, we will delete or anonymize associated personal information that we are not required to retain.<br/>Information that must be retained for legal, security, fraud-prevention, accounting, or other legitimate legal purposes may be retained for the applicable retention period.<br/>To request account deletion, use the account deletion functionality available in CoffeeDash or contact us at:<br/>coffeedashcompany@gmail.com<br/>For Google Play compliance, the account deletion process should be clear and accessible, and should not simply disable or freeze the account. Google Play specifically requires account deletion to be available both from within the app and through an external web resource.

Depending on your device and the features you use, you may control certain information through:

• Device location permissions
• Notification permissions
• Account settings
• Application permissions
• Account deletion

You may disable location access through your device settings. Some CoffeeDash features may not function correctly without location access.<br/>You may also disable notifications through your device settings.

CoffeeDash is not directed toward children.<br/>We do not knowingly collect personal information from children where such collection is prohibited by applicable law.<br/>If you believe that a child has provided personal information to CoffeeDash in violation of applicable requirements, please contact us so that we can investigate and take appropriate action.

CoffeeDash and its service providers may process information using infrastructure located in countries other than the country where you live.<br/>Where required, we take appropriate measures to protect personal information when it is transferred or processed across borders.

We may update this Privacy Policy from time to time to reflect changes to CoffeeDash, our data practices, legal requirements, or the services we use.<br/>When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, provide additional notice through CoffeeDash.<br/>We encourage you to review this Privacy Policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:<br/>CoffeeDash<br/>Website: https://coffeedash.shop<br/>Privacy email: coffeedashcompany@gmail.com